Privacy Policy

Effective Date: 20/01/2025

Bravamed (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of information when you visit our website or interact with us:

1.1 Personal Information

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. The types of personal information we may collect include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (e.g., credit card information)
  • Any other information you voluntarily provide to us.

1.2 Non-Personal Information

Non-personal information includes data that does not identify you as an individual. We may collect:

  • Browser type and version
  • Device information
  • IP address
  • Geographic location
  • Website usage data (e.g., pages visited, time spent on site)

2. How We Collect Information

We collect your information in the following ways:

  • Directly from you: When you fill out forms, create an account, place an order, or contact us.
  • Automatically: Through cookies, tracking technologies, and server logs when you browse our website.
  • Third parties: Information may be provided by third-party services, such as payment gateways or analytics providers.

3. Use of Your Information

We use your information to:

  • Process and fulfill orders, including payments and delivery.
  • Provide customer support and respond to inquiries.
  • Personalize your website experience.
  • Improve our products, services, and website functionality.
  • Send marketing communications (with your consent).
  • Comply with legal obligations and resolve disputes.

4. Disclosure of Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist with payment processing, shipping, marketing, and website hosting.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, sale, or transfer of our assets.

We do not sell, rent, or trade your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance website functionality.
  • Understand user behavior and improve website performance.
  • Deliver targeted advertising.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to your personal information.
  • Withdraw consent for marketing communications.
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.

To exercise your rights, please contact us using the details below.

8. International Data Transfers

If we transfer your personal information outside Australia, we will ensure it is protected in accordance with this Privacy Policy and applicable laws.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: admin@bravamed.com.au

Phone: 1300 002 009

Address: Unit 206/56 Bowman Street, Pyrmont, NSW, 2009

We are committed to resolving any privacy concerns you may have promptly and effectively.